Shipping & Delivery Policy

The Coach Lead Tracker™

Operated by KLU Marketing LLC

Last Updated: 04/17/2026

1. Overview

The Coach Lead Tracker™ provides digital-only products and services.

We do not sell or ship any physical goods.

This Shipping & Delivery Policy explains how access to our digital products is delivered.

2. Digital Delivery

All products sold on this website are delivered electronically.

This includes:

Member-area access

Downloadable digital resources (Microsoft Excel files, PDFs)

Google Sheets master copy links

CRM software access and automated pipelines

Booking links for setup and onboarding calls

No physical shipment will occur.

3. Delivery Timeframe

Access to digital products is typically granted immediately after successful payment confirmation.

In most cases, customers will receive:

A confirmation email

Login credentials and platform access

Instructions for saving and copying the tracking templates

Delivery is usually completed within minutes.

In rare cases, access may take up to 24 hours due to:

Payment processing verification

Technical or system delays

4. Responsibility for Accurate Information

Customers are responsible for providing:

A valid email address

Accurate billing information

If an incorrect email is entered at checkout, delivery may be delayed.

We are not responsible for delivery issues caused by incorrect customer-provided information.

5. Spam & Junk Folder

Because delivery is email-based, customers should check:

Spam folder

Junk folder

Promotions tab

If access is not received within a reasonable time, customers should contact:

📩 [email protected]

We will assist promptly.

6. No Physical Shipping

Since no physical goods are sold:

No shipping fees apply

No tracking numbers are issued

No shipping carriers are used

No customs or import fees apply

7. Third-Party Platform Delivery

Some products require usage or integration with third-party platforms such as Google Workspace, Microsoft, or GoHighLevel.

Delivery and functionality of those products depend on:

Proper account setup

Following provided instructions

Active platform access

We are not responsible for service interruptions caused by third-party platforms.

8. Contact for Delivery Issues

If you believe you have not received your product, please contact us with:

Full name

Email used at purchase

Transaction ID

We will investigate and resolve the issue promptly.