Refund Policy

The Coach Lead Tracker™

Operated by KLU Marketing LLC

Last Updated: 04/17/2026

1. Overview

At The Coach Lead Tracker™, operated by KLU Marketing LLC, we are committed to delivering high-quality digital products and maintaining fair, transparent billing practices.

Because all products sold on this website are digital in nature and delivered electronically, they are strictly non-refundable.

This Refund Policy explains our "all sales are final" practice.

2. Digital Product Nature

All products offered are digital-only. This includes, but is not limited to:

Google Sheets and Microsoft Excel templates

Pipeline tracking systems

Spreadsheet formulas and formatted layouts

Digital training content

Downloadable files and resources

No physical products are shipped.

Access to digital products is typically delivered immediately after successful payment confirmation.

Due to the nature of digital goods, products cannot be physically returned once accessed.

3. All Sales Are Final

We enforce a strict zero-refund policy on all digital products.

Because you are granted instant and full access to our proprietary templates, formulas, and training materials immediately upon purchase, all sales are considered final.

We do not offer refunds, exchanges, or cancellations once a purchase has been completed.

4. Definition of Access & Delivery

Because our products are delivered digitally, access is considered delivery.

Examples of access include:

Logging into the protected member area

Downloading files, Excel templates, or resources

Making a copy of the Google Sheets master document into your own account

Accessing digital training materials

Due to the irreversible nature of digital delivery, no refunds will be issued under any circumstances.

5. Duplicate Charges & Billing Errors

If a duplicate charge or billing error occurs, we will correct it promptly.

To request correction, please provide:

Transaction ID

Email used for purchase

Description of the issue

We aim to resolve billing errors quickly and fairly.

6. Separate Products & Upsells

Each product purchase is treated as an independent transaction.

This includes, but is not limited to:

The Coach Lead Tracker™

CoachLead CRM™

All individual purchases are subject to this strict zero-refund policy.

7. Chargebacks & Disputes

If you experience an issue, we strongly encourage contacting us before filing a dispute with your bank or payment provider.

Our support team responds within 24–48 business hours and works in good faith to resolve technical or billing concerns.

Because all sales are final, if a chargeback is filed, we will respond through the official dispute channel and provide relevant documentation, including:

Purchase confirmations

Delivery confirmations

Access logs

Usage records

Our published refund policy

Our strict no-refund policy will be submitted as evidence to the applicable payment provider.

8. Technical Issues

If you experience technical difficulties accessing your product, this does not qualify for a refund.

In most cases, access issues are caused by:

Incorrect login credentials

Email filtering (spam/junk folder)

Account configuration issues

Third-party platform settings

Our team will assist in resolving access issues promptly before escalating any ticket.

9. How to Contact Support

For billing questions, duplicate charge issues, or technical support, email:

📩 [email protected]

Include:

Full name

Email used at purchase

Transaction ID

Description of your issue

Requests are typically reviewed within 24–48 business hours.

10. Agreement to This Policy

By completing a purchase on this website, you acknowledge and agree that:

All products are digital

Access constitutes delivery

All sales are final and strictly non-refundable

If you have questions prior to purchasing, we encourage you to contact us before completing your order.